Frequently Asked Questions - General

When you are registered for a class, you will receive an email by Monday morning with login instructions. If you do not see this email, you should:

1. Check your spam folder
2. If our email is there, please mark our email as "not spam" so future emails show up in your inbox
3. If our email is NOT there, please contact us at student.services@taaschools.net

Here's a handy video that briefly describes the login process:

Our complete school offering is entirely web-based and supports most major operating systems and web browsers. Our recommendations are as follows:


TAA Recommends MINIMUM Recommended Version
Operating System Microsoft Windows

Apple

Linux
XP or Vista

OSX

Most major distros and kernels
Browsers
Internet Explorer

Firefox

Safari

Opera
Version 6

Version 2

Version 3

Version 9.1
Plugins and Players
Adobe Flash

Adobe PDF Reader
Version 9

Version 6
Productivity Apps
Microsoft Office

OpenOffice

Google Docs
2000

2.2

--
Connection Speed
High-speed Internet Connection
Cable or DSL
Screen Resolution
1280 x 1024 or higher
1024 x 768

Minimum hardware specifications that support the software and systems defined above is also required. Most modern computer hardware, manufactured from approximately 2001 or later, should be sufficient.

No. The school listed in the NCAA report was located in Miami, Florida. Our school has no relationship, nor have we ever had any relationship, with that school.

No. We are a completely independent private online high school, and have no relationship with any other American Academy school. We were founded and are located in Salt Lake City, Utah.

Our entire team - founders, investors, board members and employees - have never had any connection with another American Academy school, including those schools who operate in Miami, Florida.

The American Academy's responsive student service representatives are standing by to answer your questions, 9:00 AM-5:00 PM mountain time, Monday through Friday. Call us at 1-866-689-1932 or email us at info [at] taaschools.net.

Yes! The American Academy is accredited by the Northwest Association of Accredited Schools. In order to earn accreditation through the Northwest Association of Accredited Schools, The American Academy had to document compliance with all of their standards in areas ranging from school vision, curriculum, instruction, and school leadership, to student services, facilities and finance, and continuous improvement.

Yes. We want you to be happy with your purchase, but of course you have 10 days from your date of purchase to request a refund. Please call us at 1-866-689-1932 to request a refund.

If your request is received within the 10 day policy, The American Academy will refund your entire purchase, less any amounts paid for materials shipped to you. We do not accept refunds on materials.